Now from 20.01.2011, mobile number portability comes into effect throughout India. So any mobile owner can change his mobile access provider as per his wish in order to get good service and reasonable charges. In order to help our readers, the important portions are given below:
“Mobile Number Portability” means the facility which allows a subscriber to retain his mobile telephone number when he moves from one Access Provider to another irrespective of the mobile technology or/from one cellular mobile technology to another of the same Access
“Mobile Number Portability Service provider” means an entity that has been granted a license “Donor Operator” “means a Cellular Mobile Telecom Service provider or Unified Access Service provider, to whose network the mobile number belongs at the time the subscriber
makes a request for porting.
“No Service Period” means the period of time between the disconnection of the mobile telephone service to the porting subscriber by the Donor Operator and the activation of mobile telephone service, on porting, by the Recipient Operator.
“Per Port Transaction charge” means the charge payable by the Recipient Operator to the Mobile Number Portability Service provider for processing the porting request in respect of a mobile number.
“porting” means the process of moving, by a subscriber, of his mobile number or numbers, as the case may be, from one Access Provider to another Access provider or from one mobile technology to another of the same or any other Access Provider.
“porting charge” means such charge as may be levied by a Recipient Operator from a subscriber for porting his mobile number.
“Recipient Operator” means an Access Provider who will be providing mobile telecommunication service to the subscriber after porting and includes his authorised agent.
Limits on Portability
The Mobile Number Portability shall be limited to within a given licensed service area.
Mobile Number Portability will be applicable only to cellular mobile telephone Numbers which incorporate a Public Land Mobile Network (PLMN) Access Code
Obligation to provide Mobile Number Portability
Every Access Provider shall facilitate in its entire network, Mobile Number Portability to all subscribers, both pre-paid and post-paid and shall, upon request, provide the same on a nondiscriminatory basis.
Eligibility Criteria for making a porting request
- A period of ninety days has expired from the date of activation of his mobile Connection in the case of a mobile number not ported earlier; or from the date of activation of his mobile number after its last porting, in the case of a mobile number which has been ported earlier, as the case may be.
- There are no outstanding payments due to the Donor Operator by way of pending bills or bills, as the case may be, issued as per the normal billing cycle but before the date of application for porting.
- There is no pending request for change of ownership of the mobile number ;
- The mobile number sought to be ported is not sub-judice;
- Porting of the concerned mobile number has not been prohibited by a Court of Law.
Request for porting of mobile number
- Every subscriber desirous of porting his mobile number shall make a request in writing to the concerned Recipient Operator in such format as may be specified by such Recipient Operator
- The porting request form as specified by the Recipient Operator shall mention :
- the eligibility criteria as specified in regulation 6;
- the grounds for rejection as specified in regulation 12;
- in the case of a post paid subscriber, an undertaking by the subscriber that he has already paid all dues as per the last bill to the Donor Operator and that he shall be bound to pay all dues to the Donor Operator pertaining to the mobile number sought to be ported till its eventual porting and that he understands and agrees that in the event of non-payment of any such dues to the Donor Operator,the ported mobile number shall, without prejudice to any other remedies available to the Donor Operator under law for recovery of such dues, be liable to be disconnected by the Recipient Operator;
- in the case of a pre-paid subscriber, an undertaking by the subscriber to the effect that he understands and agrees that, upon porting of the mobile number, the balance amount of talk time, if any, at the time of porting shall lapse;
- such details of the subscriber as mandated by the licensor or by the Authority from time to time.
Each porting request shall be accompanied by —
- a customer acquisition form as specified by the Recipient Operator accompanied by all documents as applicable to a new subscriber; and
- a copy of the last bill, in the case of a postpaid subscriber.
The subscriber shall, with his request for porting, pay the porting charge, if any.
Action by Recipient Operator
- The Recipient Operator, upon receipt of the porting request from a subscriber, shall verify if the customer acquisition form is accompanied by all documents specified in regulation 7.
- The Recipient operator shall record in the customer acquisition form that he has seen the subscriber and verified his documents with their respective originals and found them to be in order.
- The Recipient Operator shall thereupon ask the subscriber to send a message through SMS to a specified short code of the Donor Operator from the subscriber’s mobile number which is sought to be ported.
- Upon receipt of the message from the subscriber, the Donor operator shall forthwith send back a reply message through an automated system generated SMS containing a unique porting code.
- Upon receipt of the unique porting code from the Donor Operator, the subscriber shall incorporate the same in the porting request form.
- The Recipient Operator shall, within a period of twenty four hours, forward the mobile number, the corresponding unique porting code and the date on which porting request is made by the subscriber, to the concerned Mobile Number Portability Service provider. Provided that while calculating twenty four hours as specified in this sub-regulation, intervening Sundays and public holidays declared under the Negotiable Instrument Act, 1881 (No.26 of 1881) shall be excluded.
- The Recipient Operator shall be liable to pay Per Port Transaction charge in respect of each porting request forwarded by it to the Mobile Number Portability Service provider.
Thus the Salient features of the MNP under these regulations are as follows:
- MNP facility shall be available only within a given licensed service area.
- A subscriber holding a mobile number is eligible to make a porting request only after 90 days of the date of activation of his mobile connection. If a number is already ported once, the number can again be ported only after 90 days from the date of the previous porting.
- The Subscriber who wishes to port his mobile number should approach the Recipient operator (the operator to whom the subscriber wants to port his number). The Subscriber may be required to pay porting charges, if any, to the Recipient Operator.
- The subscriber making the porting request is required to have cleared all the bills issued prior to the date of porting request. He shall give an undertaking that he has already paid all billed dues to the Donor Operator as on the date of the request for porting and that he shall pay dues to the Donor Operator pertaining to the mobile number till its eventual porting and that he understands and agrees that in event of non-payment of any such dues to the Donor Operator, the ported mobile number shall be liable to be disconnected by the Recipient Operator.
- A subscriber may withdraw his porting request within 24 hours of its submission to the Recipient Operator. However, the porting charges shall not be refundable.
- The regulation envisage a maximum time period of four days for the completion of porting process.
- Access Providers are required to implement All Call Query method.
- The Originating operator shall be responsible to route the call to correct terminating network.
Base taken from : TRAI Regulations of 2009
C. R. Venkata Ramani